Frequently Asked Questions

Think of your panels as "light traps." They capture daylight (photons) and convert it into Direct Current (DC) electricity. From there, a device called an inverter transforms it into Alternating Current (AC)—which is exactly what your TV, fridge, and kettle need to run. Any power you don't use flows seamlessly back to the National Grid.

Absolutely. A common myth is that panels need blazing heat and direct sun. In reality, they run on daylight (diffuse light), so they work effectively even on overcast days. While production naturally dips in December and January due to shorter days, the UK’s cooler climate actually helps prevent the system from overheating, maintaining high efficiency.

It depends on your lifestyle:

• Grid-Tied (No Battery): Best if you are home during the day to use the power immediately. Excess energy is sold to the Grid.
• With Battery (Recommended): This maximizes your savings. You store the free energy generated during the day to power your home in the evening (when grid prices są highest). You can even charge the battery cheaply at night using a smart tariff (known as energy arbitrage).

Solar is a long-term investment. Your panels are built to be incredibly durable, with most manufacturers guaranteeing performance for 25 years. The inverter—the electrical heart of the system—typically needs replacing once during the system's life, usually after 10 to 15 years.

Thanks to falling equipment costs and the efficiency of modern batteries, the "payback period" has dropped significantly. For a fully integrated solar PV plus battery system, most homeowners see a return on investment in approximately 7 years. After that, the energy you generate is essentially free profit.

Achieving a strictly zero bill is challenging in the UK due to lower winter production. However, slashing your bill by 60% to 75% is very realistic with a battery system and smart tariff. For a typical home spending £2,000 annually, that’s £1,200–£1,500 staying in your pocket every year.

Yes, and they are significant:

• 0% VAT: You currently pay no VAT on the supply and installation of solar panels and batteries (saving you £1,000–£3,000 upfront).
• Get Paid to Export: Through the Smart Export Guarantee (SEG), energy suppliers must pay you for every unit of surplus electricity you send to the grid.
• Grants: Schemes like ECO4 or the Warm Homes Plan can cover up to 100% of costs for eligible low-income households or social housing tenants.

Most likely, yes. As long as your roof is structurally sound, we can usually install panels. Most installations fall under "permitted development" rights, meaning you don’t need planning permission unless you live in a Listed Building or a specific Conservation Area. Your installer will ensure everything meets Building Regulations.

While South-facing is optimal, it’s not the only option. Roofs facing Southeast, Southwest, East, or West work very well. In fact, an East/West split can be fantastic for matching your lifestyle—generating power in the morning (breakfast) and evening (dinner) when you are actually home.

We aim to minimize disruption. The physical work of mounting panels and wiring typically takes just 1 to 3 days. However, the full process—including the initial survey, system design, and securing grid approvals—usually takes about 3 to 6 weeks from your first call to switching the power on.

Your installation will be handled exclusively by MCS (Microgeneration Certification Scheme) accredited professionals. This is non-negotiable. It guarantees safety and quality, and having an MCS certificate is mandatory for you to claim the 0% VAT and sign up for export payments (SEG).

To get paid for your exports, you need a smart meter that can record outgoing electricity. Most homes already have one, but if not, your energy supplier will install it. Your MCS installer handles the application for the grid connection permission for you.

For safety reasons (to protect engineers fixing the lines), standard grid-tied systems automatically shut down during a blackout. However, if backup power is critical for you, we can install a specific relay switch with your battery to keep your essential home circuits running even when the grid is down.

You have two smart choices:

• Store it: Keep it in your battery to run your home for free in the evening.
• Sell it: Automatically export it to the National Grid and get paid via the Smart Export Guarantee (SEG).

You are in total control. Every modern system comes with an electronic monitoring system, usually accessible via a simple phone app. You can check your real-time generation, household usage, and battery levels from anywhere in the world.

You are adding a valuable asset to your property. Research suggests solar panels can increase a home’s value by roughly £2,000. Plus, a house with guaranteed low energy bills is highly attractive to potential buyers.

Very little—it’s mostly a "fit and forget" technology.

• Cleaning: UK rain does a great job of keeping them clean. A professional clean every 5 years is usually sufficient.
• Visual Checks: Just give them a quick look twice a year to check for debris or shading.

We want you to have total peace of mind. Generally, you will receive:

• Solar Panels: 10-15 year Product Warranty + 25-year Performance Warranty.
• Inverter: 5-10 year warranty.
• Battery: 5-15 year warranty (depending on the brand).

There are three layers of protection:

• Product Warranty: Covers physical defects in materials.
• Performance Warranty: Guarantees the panels will still produce a high percentage of power (e.g., 80%) even after 25 years.
• Workmanship Warranty: Provided by us (the installer), covering the actual mounting and labor.

Yes. While maintenance is minimal, support is crucial. By choosing an MCS-certified installer, you ensure you have a clear service plan. If you ever have questions, checking your monitoring app is the first step, but our team is always here to help if something looks unusual.

Your monitoring app is your best friend here. It will show you exactly how much energy you are producing. If you see a sudden, unexplained drop in output on a sunny day, that’s your signal to call us. Any physical failure is covered by your Product Warranty, and performance drops are covered by the Performance Warranty.